Note on International orders (WE SHIP WORLDWIDE)
We use SingPost ePack to deliver worldwide. Final mile delivery will be fulfilled by the local postal service in your destination country.
How to Track Your International Order
1. Simply use the Tracking Number acquired from your order's shipping confirmation email, and input it on SingPost Tracking Page.
2. As your order approaches its final destination (your country), you will need to continue tracking its progress through your local postal service's website using the same Tracking Number.
**Please note that you are fully responsible for retrieving your package, and we highly recommend that you continue to track its progress via your local postal service after placing your order. In the event your package is unclaimed and eventually returned to us - any re-delivery requests will incur extra shipping charges that will be borne by you.
Exchange & Return Policies
All Earrings Sales Are Final. There will be no returns, exchanges or refunds.
**Due to hygiene reasons, there will strictly be no returns, exchanges or refunds on all earrings.
All goods will undergo additional steps of quality control before being shipped to you. In the unlikely event that you receive a wrong or defective product, please contact us at and we will be happy to replace it for you at no extra cost.
We highly recommend contacting us prior to placing an order if you have any questions or doubts. We'd be happy to clarify any queries you may have.
Terms & Conditions
By shopping with Sakura Avenue you are agreeing to the following terms and conditions;
The customer will bear full responsibility in the event that your package incurs some duties/customs fee while entering certain countries. It is recommended that the customer check with the local post office for such fees prior to placing an order to avoid any confusion.
Stolen or Lost Mail
Sakura Avenue will not be held responsible for any lost or stolen packages in transit. However - on a case by case basis, replacements may be provided. Rest assured that we will do our very best to help you in the search for your lost mail, and offer the next best option for you. Therefore - don't hesitate to place your orders with us :) We make sure to take care of your orders from start to end delivery!
During the ordering process, please ensure that your mailing address provided is wholly accurate. Sakura Avenue will not be held responsible for any packages being sent back due to inaccurate or incomplete addresses provided by the customer. Re-shipment costs will be borne by the customer.
Sakura Avenue cannot be held responsible for any shipping delays due to customs or other reasons that may occur during the transit period. Once packages are shipped out, the shipping process will be out of our control. You may refer to the tracking number provided on both local and international orders to track your parcel online or with your local post office.
CURRENTLY DUE TO COVID-19 ALL OUR PRODUCTS ARE DELAYED. THANK YOU FOR UNDERSTANDING AND COOPERATING TO OUR CURRENT SITUATION. WE ARE TRYING OUR BEST TO SEND ALL OUR PRODUCTS TO OUR CUSTOMERS AS SOON AS POSSIBLE.